This is what will happen if you have the temerity to attempt to cancel your Favstar “pro” service without a good enough reason.
I’ve been using Favstar for a long time, finding that it serves a function Twitter just doesn’t seem interested in providing, and recently paid $30 ($30!) for Favstar’s pro features largely because I wanted to access more than a single page of tweets, but also to support Tim Haines and what I thought was a great service. For me, that’s a lot of money to pay for anything, never mind a service that exists simply to count stars, but the ego wants what the ego wants.
What I’ve discovered instead of a great service that deserves your support is that Tim will refuse to cancel your service unless you are able to provide feedback that he feels is appropriately constructive. As I noted in the email, I was more than happy to go without any kind of refund, assuming the way the payments were structured might make it tricky for Tim, but he made no mention of any difficulty in doing that, and nor does the website—which makes no mention of cancellations or refunds period—instead he took it as an invitation to be done with me.
The biggest shame is that, at this point, you’d be a fool to try to build a Favstar competitor, or to expect Twitter to adopt any of the features Favstar offers. (You might also be a fool to expect Favstar to even exist for much longer, which should make you doubly wary about giving them your money, but that remains to be seen.) So my ego will have to go on unrequited. I certainly won’t be using Favstar anymore.
(Tim thinks I should post my original email too. Sure! Here it is!)
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